Trust Equation
26 September 2019
BY Barbara Hyman

No amount of surveys will change your culture

Just as no amount of diversity training will give you people who are less biased.

As a company you are unlikely to move the needle much on engagement or performance if you are hiring the wrong people.

The only way to change culture fast is through your people decisions – who you hire and promote.

Our Principal Data Scientist knows this from analysing data at his old employer Culture Amp for three years – it’s often the same companies in the top and the bottom on engagement year after year.

This is why highly engaged companies remain engaged as they hire like-minded people. It’s a virtuous cycle.

Build trust through inclusiveness and transparency

Transparency and inclusiveness builds trust. We know that from our own relationships and it applies equally in the workplace. Healthy cultures thrive on people feeling heard and leaders being transparent on what’s going on in the business.

Making unbiased hiring decisions

The greatest algorithm on earth is the one inside of our skull, but it is heavily biased. Most decisions related to people are heavily flavoured by emotion, aka bias. Biases are difficult for humans to remove even when we are conscious of them. We need technology to help us – to de-risk the bias and change mindsets.

Are these connected themes or unrelated?
Here’s our formula for the Right Culture: (Inclusiveness + Transparency) – Bias = Trust

What do you think? We invite you to join the conversation on LinkedIn.

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